Quality Assurance Framework (self-assessment)

Instructor:  homeshare_admin

About the Assessment

Course Dates: Open-ended
Enrollment Dates: Enroll Anytime
Who can Enroll: Registered users.
Course Language: English
Price:  FREE
Quality Assurance Framework (self-assessment)

About this course

This self-assessment framework will require you to work though each of the ten good practice areas identifying what evidence you have in place and what areas need further development. 

The self-assessment should be carried out by the project coordinator and should draw on the experiences of other people involved in the scheme as appropriate.

For each Good Practice area you will be asked to indicate which best describes the current status of your project:

  • We are not able to demonstrate we meet this requirement
  • We are actively working towards meeting this requirement
  • We are able to demonstrate fully that we meet this requirement

Course Structure

  • Good Practice Element 1 – Aims and Objectives
    • Guidance notes
    • Suggested evidence
    • Good practice and sound process
      • 1.1 The scheme has identified and documented key aims and objectives that can be measured to assess the overall effectiveness of your Homeshare scheme
      • 1.2 You have a project or Business Plan that clearly outlines who your project will help, how you will operate and what you aim to achieve
    • Good outcome
      • 1.3 The purpose, reason and expected customer base of the scheme have been clearly defined
      • 1.4 The underpinning ethos and values are in line with the basic principle of Homeshare
    • Good experience
      • 1.5 Participants have helped to shape your scheme and how it operates
      • 1.6 Participants understand the purpose of your scheme and what it aims to achieve
    • Additional Information
  • Good Practice Element 2 – Staffing
    • Guidance notes
    • Suggested evidence
    • Good practice and sound process
      • 2.1 There are adequate staff to effectively deliver the Homeshare scheme and staff have regular support, supervision and annual appraisals
      • 2.2 All staff have initial induction training
      • 2.3 Staff workloads are measured and monitored in regular supervision or support sessions against milestones and targets
    • Good outcome
      • 2.4 Staff have the appropriate skills and experience to carry out their role
      • 2.5 Staff have clearly defined roles and responsibilities and recognise the boundaries of their role in relation to the service they are providing
      • 2.6 Staff have the opportunity to update skills and knowledge
    • Good experience
      • 2.7 Staff feel motivated and confident to carry out their role
      • 2.8 Participants of the scheme feel able to approach members of staff and are confident in their skills and abilities to run a safe and effective scheme
    • Additional Information
  • Good Practice Element 3 – Practice, Policy and Process
    • Guidance notes
      • Introduction
    • Suggested evidence
    • Good practice and sound process
      • 3.1 Scheme practices and processes have been developed, documented and you can provide an outline of how your scheme operates...
      • 3.2 Scheme practice and process are regularly reviewed and updated
    • Good outcome
      • 3.3 You have a comprehensive range of policies that support delivery of you scheme and they are reviewed and updated regularly
      • 3.4 How your scheme operates (including costs) are transparent and clearly documented on your website and in publicity materials
    • Good experience
      • 3.5 Participants are consulted in relation to the development of scheme practice and process
      • 3.6 Participants feel confident that your Homeshare Scheme is being delivered to a high standard
    • Additional Information
  • Good Practice Element 4 – Safety
    • Guidance Notes
      • Introduction
    • Suggested Evidence
      • Introduction
    • Good practice and sound process
      • 4.1 Key area of risk in relation to Householders, Homesharers and staff are identified and assessed and you maintain a risk register
      • 4.2 You have safeguarding policies and relevant practices and processes in place
      • 4.3 Information about scheme participants is stored appropriately
      • 4.4 The scheme has adequate insurance including public liability and professional indemnity
      • 4.5 All scheme staff and Homesharers have DBS checks and at least two References have been taken up for Homesharers, Householders and Staff
    • Good outcome
      • 4.6 Your policy and practice reflect current legislation
      • 4.7 Staff have completed safeguarding training and understand how legislation relates to Homeshare
    • Good experience
      • 4.8 Participants in the scheme understand the associated risks and feel confident and safe with the mitigating actions the scheme has adopted
    • Additional Information
  • Good Practice Element 5 – Marketing and promotion
    • Guidance notes
    • Suggested evidence
    • Good practice and sound process
      • 5.1 The Scheme has developed a range of marketing materials appropriate for the scope and participants of the scheme
      • 5.2 Links are made with key agencies and organisation to establish referral routes for both Householders and Homesharers
      • 5.3 Marketing activity is monitored and reviewed regularly
      • 5.4 The scheme has a dedicated marketing and communications plan and budget
    • Good outcome
      • 5.5 Your scheme attracts good numbers of appropriate Householders and Homesharers
      • 5.6 Homeshare is widely known in the area your scheme operates
      • 5.7 Your scheme has good relationships with key agencies and organisation who are promoting your scheme with confidence and referring or signpostin a good supply of potential Householders and Homesharers
    • Good experience
      • 5.8 Potential participants are able to find information about your scheme and access the scheme quickly and easily
      • 5.9 Potential participants are able to determine quickly and easily if your scheme is suitable for their needs
    • Additional Information
  • Good Practice Element 6 – Assessment
    • Guidance notes
    • Suggested evidence
    • Good practice and sound process
      • 6.1 There is initial assessment of the needs, wishes and expectations of the potential Homesharer and Householder
      • 6.2 There is an assessment of the property
      • 6.3 There is practice and process in place to monitor and assess the changing needs of participants
    • Good outcome
      • 6.4 You are able to assess potential participants initial suitability within four weeks of their application
      • 6.5 Any changes to the needs and wishes of participants are responded too quickly and effectively
      • 6.6 Householder’s families, carers, friends and/or key Health and Social Care professionals are involved in the initial assessment where appropriate
    • Good experience
      • 6.7 Participants feel that their needs and expectations will be met by the scheme
      • 6.8 Potential participants assessed as ‘not suitable’ are given adequate feedback and signposted to alternative provision where appropriate
    • Additional Information
  • Good Practice Element 7 – Matches
    • Guidance notes
    • Suggested evidence
    • Good practice and sound process
      • 7.1 Your scheme has a clearly documented matching and re matching process
      • 7.2 There is a Homeshare agreement in place for each Homeshare match
    • Good outcome
      • 7.3 Participants are matched with someone that meets their requirements within four months of registering with the scheme
      • 7.4 Most Homeshare matches last for the period agreed at the onset of the Homeshare match
      • 7.5 Participants who need a re match get one quickly and appropriate support is provided in the interim
      • 7.6 ‘Drop out’ due to delays in matching are low
    • Good experience
      • 7.7 Participants understand the matching process including what choices they are in control off, the risks and responsibilities
      • 7.8 Participants report that they have receive an appropriate level of support during the matching process
      • 7.9 Participants are given a number of Householders and Homesharers to choose from
    • Additional Information
  • Good Practice Element 8 – Support
    • Guidance notes
    • Suggested evidence
    • Good practice and sound process
      • 8.1 Provide intensive and structured support during the first month of the relationship to support the new match to become established
      • 8.2 Have structured ongoing support in place that meets the ongoing needs of the Homeshare match
      • 8.3 Have process and practice in place that supports failing matches or helps resolve any issues
      • 8.4 Have process and practice in place that provide support for the ending of a match
    • Good outcome
      • 8.5 Most matches last for the agreed period
    • Good experience
      • 8.6 Participants report that any issues or problems have been resolved quickly and too their satisfaction
    • Additional Information
  • Good Practice Element 9 – Monitoring and Evaluation
    • Guidance notes
    • Suggested Evidence
    • Good practice and sound process
      • 9.1 Your scheme has worked with staff, participants and wider stakeholders to identify elements of the scheme to be monitored that reflect the aims and outcomes of your scheme
      • 9.2 Collection methods and tools have been developed, identified and are in use
      • 9.3 Monitoring information is regularly evaluated to assess the overall impact and effectiveness of the scheme
      • 9.4 Wider stakeholder groups are regularly included in your scheme monitoring
    • Good outcome
      • 9.5 Monitoring and evaluation information is used as a basis to make positive changes to the schemes practices and processes
      • 9.6 You are able to demonstrate the impact of your scheme from the information you have collected
      • 9.7 Monitoring and Evaluation become an integral part of your scheme
    • Good experience
      • 9.8 Participants understand how the information they regularly feedback is being used to make positive changes and the information is shared with them
    • Additional Information
  • Good Practice Element 10 – Sustainability
    • Guidance notes
    • Suggested evidence
    • Good practice and sound process
      • 10.1 Your scheme has a robust and sustainable business model
      • 10.2 Fees and charges are appropriate to the target market for your scheme
      • 10.3 There is ongoing financial monitoring of the scheme
    • Good outcome
      • 10.4 Your scheme is not reliant on grant/loan funding or financial support from a parent company
      • 10.5 You are able to identify at what point your scheme is sustainable (i.e. the number of active matches needed)
    • Good experience
      • 10.6 Participants and wider stakeholders are confident in your scheme being able to provide Homeshare for a sustained period of time
    • Additional Information

Instructors

homeshare_admin