Introduction and general terms
We take our responsibilities very seriously, about the personal data that is shared with us. We promise to keep this safe and secure and use it for the purposes for which it was collected and not do anything that wouldn’t be reasonably expected.
From May 25th, 2018 we will need your permission to contact you and in preparation for this we are moving to an “opt in” communication policy. This means that all our members will only be communicated to if they have expressly given their permission for us to do so via their preferred channel – post, email or telephone
- What information Shared Lives Plus may collect about you
- How we will use any information we have collected from you
- When Shared Lives Plus may use your information to contact you
- Whether Shared Lives Plus will disclose your information to anyone else
- Your choices regarding the personal information you have provided to us
We are committed to safeguarding your personal information. Whenever you provide information such as this, we are legally obliged to use your information in line with all laws concerning the protection and security of personal information, including the General Data Protection Regulation (GDPR) 2018 and the Privacy & Electronic Communications (EC Directive) Regulations 2003.
Who we are
Shared Lives Plus is a registered charity (Reg charity number -England and Wales -1095562 and in Scotland SC42743) and a company limited by guarantee (company number 4511426) Shared Lives Plus’s registered address is Room G04, The Cotton Exchange, Old Hall Street, Liverpool, L3 9JR.
What information will Shared Lives Plus collect about you?
We mainly collect information from our members for us to process your membership fee and ensure you are aware of all the benefits of your membership. One of the standard Shared Lives carer membership benefits is benefit advice and access to ‘ask the legal expert’. To assist your access to this we may pass your details to Jackson Canter Solicitors. As public liability insurance is included in the full Shared Lives carer membership we will pass your details onto Towergate Underwriting Insurance Group Ltd, We will only do that if you need to access this insurance.
If you would like to take advantage of our free will writing service we will pass your name and email address on to Ashbrook Legal Services, so that they can contact you to arrange an appointment. We will only do this if you ask us to.
This information we pass on may include your name, postal address, email address, telephone or mobile number.
We collect information from our Homeshare members to help us to process your memberships and to provide us with the information we need to ensure that your service is listed correctly on the Homeshare UK website.
Information about potential Householder and Homesharers is collected via the Homeshare UK website to enable us to ensure that Homeshare meets your needs and to put you in contact with your local scheme. We only pass on information you have provided to organisations operating in your area
How will Shared Lives Plus use this information?
We will use your information for the following:
- To administer your membership or your sign up to our events.
- To keep a record of your relationship with us
- To enable us to record how you’d like to hear from us
- To understand how we can keep improving our products, services and information
- To ensure we are being compliant with various laws.
- To occasionally invite you to participate in surveys from Shared Lives Plus so we can continually improve what we do
- To help identify which Homeshare organisation is operating in your chosen area and is best placed to meet your needs
- To help us to build profiles of our members and potential Homeshare participants so we can better target our communications. From time to time we might use geographic, demographic and other information relating to you, so we can send you the most relevant pieces of mail.
Will you send me direct marketing?
If you give us your consent, then we will pass your details on to Towergate Insurance Ltd so that they can contact you regarding offers on household, travel and motor insurance tailored for Shared Lives carers. Occasionally we may include information in our newsletters and magazines from partner organisations. We do our best to make it easy for you to tell us how you’d like us to communicate with you. Our communications all have opt-out statements in them, and the opportunity to indicate your preferences. If you don’t want us to contact you, then we’re fine with that too. You can do so by using the unsubscribe button at the bottom of our emails or by ringing us on 0151 227 3499 or by emailing us at [email protected].
Do we sell your details on?
Absolutely not. We will never sell or share the information belonging to our members. Sometimes we run an event in partnership with a third party and to administer the event we will need to share the information with them but only if you have expressed an interest and we will always make this clear to you who your information will be shared with before we do anything with it and will respect your wishes if you decide not to participate.
How we keep your data safe and who has access to it
Your information is held on systems that are maintained and managed securely by Shared Lives Plus. We ensure that there are technical controls in place to protect your personal details.
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff.
We may need to disclose your details if required, to the police, regulatory bodies or legal advisors.
How long will Shared Lives Plus keep your personal data?
We will hold your personal information on our systems for as long as is necessary for the relevant activity.
Keeping your information up to date
It’s important to us to be able to keep your information up to date and as accurate as possible. This is part of our obligation to comply with data protection law.
If you would like to tell us of any changes to your information or change the way we contact you, then please contact us as follows:
Email us at [email protected]
Write to us at Shared Lives Plus, Room G04, The Cotton Exchange, Liverpool, L3 9JR
Telephone us on 0151 227 3499
Asking us to stop using your data and finding out about the information we hold on you
You have a right to ask us to stop processing your personal data, and if it’s not essential for the purpose you provided it for (e.g. processing your membership or registering you for an event), we will do so. Get in touch with us on 0151 227 3499 or [email protected] if you have any concerns.
You have a right to ask for a copy of the information we hold about you.
If you would like to access your information, then please send a letter to us at Shared Lives Plus, Room G04, Cotton Exchange, Old Hall Street, Liverpool, L3 9JR, detailing the information you’d like to see. We can only accept requests like this via post, so we can verify the identity of the person who has contacted us.
To improve your browsing experience, we do use services provided by third parties such as Facebook, Google and other social media bodies. Whilst every reasonable effort is taken to protect your data and ensure your privacy is respected, please bear in mind that we have no direct control over these services or any information shared with them. Please be aware that it is not always possible for us to guarantee that they adhere to the same standards Shared Lives Plus does. If you have any concerns that you would like further clarification on, then please contact us and we would be delighted to discuss this further.
Changes to this policy